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Terms and Conditions/ Privacy Policy

Terms and Conditions

Last updated on January 11, 2024


This website is owned and operated by Black Girl Hug LLC, a Virginia and Indiana company. Our principal place of business is located in Indianapolis, IN.

You must be at least eighteen years of age to use our website. Use of this website is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety or your individual use of the website. The Terms and Conditions contained on this page is subject to change at any time.


All images, text, designs, graphics, trademarks and service marks are owned by and property of Black Girl Hug LLC or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

You may use our intellectual property with clear and obvious credit back to our site, as well links back to the page where the materials, designs, images, text, quote or post is located when it is appropriate to do so.  However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution.


Any communications made through our ‘contact,’ blog, blog comments, newsletter sign up or other related pages, or directly to our phones or mailing or email addresses is not held privileged or confidential and is subject to viewing and distribution by third parties. We own any and all communications displayed on our website, servers, comments, emails or other media as allowed by United States law and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails. For more information on when and how we store and use your communications or any data provided by you in those communications, please refer to our Privacy Policy on this website.



Due to the nature of custom products, digital downloads, and gift cards, such products are not subject to refunds or credit. ALL SALES ARE FINAL.

SHIPPING is provided by UPS, USPS, and FedEx.  All domestic shipments are sent via USPS First Class, UPS, and FedEx (depending on weight and size) and include delivery confirmation, which the customer agrees is acceptable determination of shipment delivery and receipt by customer.  Flat Rate shipping can take anywhere from 5-15 days depending on location and postal volumes.

*Free Shipping will be sent by the cheapest shipping method (when free shipping is offered). You are welcome to pay for a faster shipping method if you choose.

**No adjustments to prior purchases. 


Some parts of the Black Girl Hug LLC experience are available on a paid we also offer products and services for sale through our online store. To facilitate payment, we will request certain required personal information from you, including your personal credit card or debit card information.

When you make a purchase from the online store, we will collect the following personal and financial information from you:

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Credit/debit card information

  • Items purchased

​Your financial information will not be shared with anyone outside of Black Girl Hug LLC, other than the financial institutions involved in processing your payment. We will comply in all respects with applicable consumer credit laws.

​In order to purchase Products and Services through Black Girl Hug LLC online store, you are required to provide valid Payment Information as required by the online store. Black Girl Hug LLC may terminate your order for Products if unable to process your Payment Information and you do not provide an alternative form of payment upon our request.
You agree to reimburse the merchant for any and all costs incurred in collecting amounts owed by you to the merchant or a merchant vendor, including, without limitation, attorneys’ fees and costs of collection agencies.
You are responsible for any taxes that you are obligated to pay or that the merchant may collect from you in connection with your purchase of Products. If you do not pay the sales or other taxes or fees on a transaction, you will be responsible for the taxes or fees in the event they are later determined to be payable on the sale, and Black Girl Hug LLC reserves the right to collect the taxes or other related fees from you at any time. In certain jurisdictions, the merchant may be required to collect and remit sales tax in connection with your purchase of Products. Any such taxes will be added to the purchase price and reflected on your invoice or receipt.

Please note: If you click away from our website to visit the site of any third-party advertiser or sponsor, you may be asked for your payment card or other personal information in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent policies. You should therefore review their privacy notices carefully if you have concerns about how your information may be used.


All brand, product and service names, including any images or logos, used in conjunction with this Service which identify Black Girl Hug LLC, are, in each case, proprietary marks of Black Girl Hug LLC.  Nothing in this service shall be deemed to confer on any person any license from Black Girl Hug LLC, with respect to any such brand, product or service name, image or logo.

Black Girl Hug LLC, intellectual property is protected by trademarks rights and copyrights. For more information, please contact the company.


​At Black Girl Hug LLC, we recognize the sensitivity of the confidential information that you share with our service, and we are firmly committed to protecting your privacy. Your personal information belongs to you alone, and we do not make any claims to own it when you share it with us. We do not sell or rent it to anyone. We are vigilant about preventing unauthorized people from gaining access to it. This policy explains our information gathering and dissemination practices.


We place great importance on the security of all personally identifiable information associated with our members. We have security measures in place to attempt to protect against the loss, misuse or alteration of member data under our control. For example, our security and privacy practices are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information. We use secure server software to encrypt financial information you input before it is sent to us. While we cannot guarantee that loss, misuse or alteration of data will not occur, although we use commercially reasonable efforts to prevent this.


If you have any questions about this privacy policy or the practices of or your dealings with this website, you can contact:

Email Address

Our goal at Black Girl Hug LLC is your complete satisfaction with your purchase.
In case of camera failure, inclement weather, or any other unforeseen incident that prevents Black Girl Hug LLC from shipping on a scheduled date the customer will get a full refund of their purchase, if applicable.  No refund will be given under any circumstances if the customer fails to recieve items on the day and at the time listed, when the delivery was scheduled.
Due to the nature of online stores and the fact that customized merchandise  once sent, cannot be returned or refunded; Black Girl Hug LLC has a strict NO REFUNDS POLICY.  Once a transaction has been completed (i.e., the buyer selected and paid for the item and then Black Girl Hug LLC sent the buyer the correct items) it is then considered non-refundable.  If a buyer has selected and purchased an incorrect item, he/she must notify Black Girl Hug LLC, before receiving the “incorrect” item.   Refunds will NOT be given due to “not liking an item”, selecting an incorrect item after the buyer has already received the item, or any other reason.  If a mistaken item is sent to the buyer, as documented on the invoice/receipt, Black Girl Hug LLC will send the correct item to the customer free of charge.
Any questions regarding this policy, please email us.
Due to the custom pre-designed nature of these items, there are no refunds on any order.  All items are made to order and cannot be returned or exchanged unless:


  • A manufacturer defect is evident and reported within 48 hours (2 business days) from the date it is received.

  • Damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),

  • Or in the event that the order was erroneously processed such as an error was made on the size of the item or color/style, compared to the original recorded order, incorrect item or size of item.

All products are subject to state sales tax and shipping when applicable.  Due to the nature of custom items, all sales are final.  Black Girl Hug LLC does, of course guarantees that the items the customer receive meet the highest standards in every respect and works with the customer to approve designs and custom work before orders are sent to our labs.  Payment of orders is due in full when the order is placed.  Shirts and products arrive 1-2.5 weeks after payment is received.   Rush shipment is available on some items for an additional charge.  All rates are subject to change at any time.  All rates are non-negotiable unless ordered through a special promotion.

Please make sure you select carefully before ordering.

If you have any question please contact us at

Privacy Policy

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information when you elect certain products or services available on the site. These may include: 

  1. registering for an account on our Site

  2. enetering a sweepstakes or contest sponsored by us or one of our partners

  3. signing up for special offers from selected third parties

  4. sending us an email message

  5. submitting your credit card or other payment information when ordering and purchasing products and services on our Site.

To with, we will use your information for, but not limited to, communication with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. 





Black Girl Hug LLC collects and uses your personal information to operate its website(s) and deliver the services you have requested. Black Girl Hug LLC may also use your personally identifiable information to inform you of other products or services available from Black Girl Hug LLC and its affiliates.




Black Girl Hug LLC does not sell, rent or lease its customers lists to third parties. Black Girl Hug LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party.


Black Girl Hug LLC may share data with trusted partners to help perform statistical analysis, send you emails or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Black Girl Hug LLC, and they are required to maintain the confidentiality of your information. 


Black Girl Hug LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: 

  1. conform to the edicts of the law or comply with legal process served on Black Girl Hug LLC or the site

  2. protect and defend the rights or property of Black Girl Hug LLC and/or

  3. act under exigent circumstances to protect the personal safety of users of Black Girl Hug LLC, or the public.





Black Girl Hug LLC may keep track of the websites and pages our users visit with Black Girl Hug LLC, in order to determine what Black Girl Hug LLC services are the most popular. This data is used to deliver customized content and advertising within Black Girl Hug LLC to customers whose behaviors indicates that they are interested in a particular subject area. 




Information about your computer hardware and software may be automatically collected by Black Girl Hug LLC. This information can include: IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Black Girl Hug LLC website.




The Black Girl Hug LLC website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. 


One of the primary purposes of cookies is to provide a convenience feature to save your time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Black Girl Hug LLC pages, or register with Black Girl Hug LLC site or services, a cookie helps Black Girl Hug LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses and so on. When you return to the same Black Girl Hug LLC website, the information you previously provided can be retrieved, so you can easily use the Black Girl Hug LLC features that you customized.


You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Black Girl Hug LLC services or websites you visit.




Black Girl Hug LLC secures your personal information from unauthorized access, use, or disclosure. Black Girl Hug LLC uses SSL Protocol for this purpose.


When personal information (such as credit card numbers) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.


We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that:

  1. there are security and privacy limitations inherent to the internet which are beyond our control

  2. security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.




Subject to certain exceptions set out below, on receipt of a verifiable request form you, we will:

-Delete your personal information

-Direct any service providers to delete your personal information from their records.


Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: 

-Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by your, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

-Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.

-Debug to identify and repair errors that impair existing intended functionality.

-Exercise free speech, ensure the right of another consumer to exercise his or her right of speech, or exercise another right provided for by law.

-Comply with the Virginia Electronic Communications Privacy Act.

-Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent.

-Enable solely internal uses that are reasonably aligned with your expectations base on your relationship with us.

-Comply with an existing legal obligation.

-Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.




Black Girl Hug LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.




From time to time, Black Girl Hug LLC may contact you via email for the purpose of providing announcement, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from Black Girl Hug LLC or click on a link therein.


If you would like to stop receiving marketing or promotional communications via e-mail from Black Girl Hug LLC, you may opt oout of such communications by clicking the UNSUBSCRIBE button.




Black Girl Hug LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary e-mail address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the sire and/or services available through this sire after such modifications will constitute your:

(a) acknowledgement of the modified Privacy Policy

(b) agreement to abide and be bound by that Policy.




Black Girl Hug LLC welcomes your questions or comments regarding this Statement of Policy. If you believe thatBlack Girl Hug LLC has not adhered to this statement, please contact Black Girl Hug LLC at:


Black Girl Hug LLC



Effective as of January, 2024

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