LET US HELP
CUSTOMER CARE
We at Black Girl Hug are committed to providing excellent customer service. If you have any questions or concerns, please do not hesitate to contact us. We are here to help you with any issues you may have with your order. Our team is available to assist you on Weekdays 8am-5pm EST.
We love hearing from our customers! If you have any questions or comments about our products or your order, please do not hesitate to reach out to us. You can email us at info@blackgirlhug.com. We will respond to your message as soon as possible.
RETURNS
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us so we can make it right. We accept returns of unworn and unopened merchandise within 30 days of purchase.
CARE INSTRUCTIONS
Wash your items inside out with cold water and like colors. Hang dry or tumble dry on low heat is recommended.
FAQ
Do you provide international shipping? At this time we offer shipping in the United States only. How do I return an item? Please contact us to initiate a return. We will walk you through the steps to get your return approved. What is your return policy? We accept returns within 30 days of purchase. The item must be in its original condition and packaging. How do I track my order? You will receive a tracking number via email once your order has shipped. How can I contact your couriers? Courier contact information will be in your email along with your shipping details. Please contact us if you have any issues with your delivery. We will work with the courier to resolve the issue. What are your delivery options? We offer standard shipping options. Shipping times vary depending on your location.
How do I track my order?
You will receive a tracking number via email once your order has shipped.
How can I contact your couriers?
Courier contact information will be in your email along with your shipping details. Please contact us if you have any issues with your delivery. We will work with the courier to resolve the issue.
What are your delivery options?
We offer standard shipping options. Shipping times vary depending on your location.