Terms & Conditions

Last updated on July 27, 2022

 

This website is owned and operated by Black Girl Hug LLC, a Virginia and Indiana company. Our principal place of business is located in Indianapolis, IN.

You must be at least eighteen years of age to use our website. Use of this website is at your own risk. We host our site on a reputable platform and take reasonable efforts to maintain and host the site. However, we make no explicit representations or warranties as to the safety or your individual use of the website. The Terms and Conditions contained on this page is subject to change at any time.

INTELLECTUAL PROPERTY NOTICE


All images, text, designs, graphics, trademarks and service marks are owned by and property of Black Girl Hug LLC or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

You may use our intellectual property with clear and obvious credit back to our site, as well links back to the page where the materials, designs, images, text, quote or post is located when it is appropriate to do so.  However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution.

YOUR COMMUNICATIONS


Any communications made through our ‘contact,’ blog, blog comments, newsletter sign up or other related pages, or directly to our phones or mailing or email addresses is not held privileged or confidential and is subject to viewing and distribution by third parties. We own any and all communications displayed on our website, servers, comments, emails or other media as allowed by United States law and will not give credit or pay royalties for unsolicited user-generated content such as blog comments or emails. For more information on when and how we store and use your communications or any data provided by you in those communications, please refer to our Privacy Page on this website.

  

DOWNLOADABLE PRODUCTS 


Due to the nature of digital downloads and gift cards, such products are not subject to refunds or credit. ALL SALES ARE FINAL.

SHIPPING is provided by UPS, USPS, and FedEx.  All domestic shipments are sent via USPS First Class, UPS, and FedEx (depending on weight and size) and include delivery confirmation, which the customer agrees is acceptable determination of shipment delivery and receipt by customer.  Flat Rate shipping can take anywhere from 5-15 days depending on location and postal volumes.


*Free Shipping will be sent by the cheapest shipping method (when free shipping is offered). You are welcome to pay for a faster shipping method if you choose.


**PROMOTIONS AND SALES
**No adjustments to prior purchases. 


FINANCIAL INFORMATION THAT YOU GIVE US


Some parts of the Black Girl Hug LLC experience are available on a paid we also offer products and services for sale through our online store. To facilitate payment, we will request certain required personal information from you, including your personal credit card or debit card information.

When you make a purchase from the online store, we will collect the following personal and financial information from you:

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Credit/debit card information

  • Items purchased


​Your financial information will not be shared with anyone outside of Black Girl Hug LLC, other than the financial institutions involved in processing your payment. We will comply in all respects with applicable consumer credit laws.

​In order to purchase Products and Services through Black Girl Hug LLC online store, you are required to provide valid Payment Information as required by the online store. Black Girl Hug LLC may terminate your order for Products if unable to process your Payment Information and you do not provide an alternative form of payment upon our request.
 
You agree to reimburse the merchant for any and all costs incurred in collecting amounts owed by you to the merchant or a merchant vendor, including, without limitation, attorneys’ fees and costs of collection agencies.
 
You are responsible for any taxes that you are obligated to pay or that the merchant may collect from you in connection with your purchase of Products. If you do not pay the sales or other taxes or fees on a transaction, you will be responsible for the taxes or fees in the event they are later determined to be payable on the sale, and Black Girl Hug LLC reserves the right to collect the taxes or other related fees from you at any time. In certain jurisdictions, the merchant may be required to collect and remit sales tax in connection with your purchase of Products. Any such taxes will be added to the purchase price and reflected on your invoice or receipt.

Please note: If you click away from our website to visit the site of any third-party advertiser or sponsor, you may be asked for your payment card or other personal information in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent policies. You should therefore review their privacy notices carefully if you have concerns about how your information may be used.
 

​TRADEMARKS

All brand, product and service names, including any images or logos, used in conjunction with this Service which identify Black Girl Hug LLC, are, in each case, proprietary marks of Black Girl Hug LLC.  Nothing in this service shall be deemed to confer on any person any license from Black Girl Hug LLC, with respect to any such brand, product or service name, image or logo.

Black Girl Hug LLC, intellectual property is protected by trademarks rights and copyrights. For more information, please contact the company.

PRIVACY POLICY

​At Black Girl Hug LLC, we recognize the sensitivity of the confidential information that you share with our service, and we are firmly committed to protecting your privacy. Your personal information belongs to you alone, and we do not make any claims to own it when you share it with us. We do not sell or rent it to anyone. We are vigilant about preventing unauthorized people from gaining access to it. This policy explains our information gathering and dissemination practices.

SECURITY

We place great importance on the security of all personally identifiable information associated with our members. We have security measures in place to attempt to protect against the loss, misuse or alteration of member data under our control. For example, our security and privacy practices are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information. We use secure server software to encrypt financial information you input before it is sent to us. While we cannot guarantee that loss, misuse or alteration of data will not occur, although we use commercially reasonable efforts to prevent this.

CONTACT US

If you have any questions about this privacy policy or the practices of or your dealings with this website, you can contact:


Email Address
tangia@blackgirlhug.com

Phone Number
317-662-4109

​RETURN POLICY
 
Our goal at Black Girl Hug LLC is your complete satisfaction with your purchase.
 
In case of camera failure, inclement weather, or any other unforeseen incident that prevents Black Girl Hug LLC from shipping on a scheduled date the customer will get a full refund of their purchase, if applicable.  No refund will be given under any circumstances if the customer fails to recieve items on the day and at the time listed, when the delivery was scheduled.
 
Due to the nature of online stores and the fact that customized merchandise  once sent, cannot be returned or refunded; Black Girl Hug LLC has a strict NO REFUNDS POLICY.  Once a transaction has been completed (i.e., the buyer selected and paid for the item and then Black Girl Hug LLC sent the buyer the correct items) it is then considered non-refundable.  If a buyer has selected and purchased an incorrect item, he/she must notify Black Girl Hug LLC, before receiving the “incorrect” item.   Refunds will NOT be given due to “not liking an item”, selecting an incorrect item after the buyer has already received the item, or any other reason.  If a mistaken item is sent to the buyer, as documented on the invoice/receipt, Black Girl Hug LLC will send the correct item to the customer free of charge.
 
Any questions regarding this policy, please call 317-662-4109.
 
REFUND/EXCHANGE POLICY 
 
Due to the custom pre-designed nature of these items, there are no refunds on any order.  All items are made to order and cannot be returned or exchanged unless:

 

  • A manufacturer defect is evident and reported within 48 hours (2 business days) from the date it is received.

  • Damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),

  • Or in the event that the order was erroneously processed such as an error was made on the size of the item or color/style, compared to the original recorded order, incorrect item or size of item.

 
POLICIES
 
All products are subject to state sales tax and shipping when applicable.  Due to the nature of custom items, all sales are final.  Black Girl Hug LLC does, of course guarantees that the items the customer receive meet the highest standards in every respect and works with the customer to approve designs and custom work before orders are sent to our labs.  Payment of orders is due in full when the order is placed.  Shirts and products arrive 1-2.5 weeks after payment is received.   Rush shipment is available on some items for an additional charge.  All rates are subject to change at any time.  All rates are non-negotiable unless ordered through a special promotion.

Please make sure you select carefully before ordering.

If you have any question please contact us at 317-662-4109 or email us at tangia@blackgirlhug.com.

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